Connect With Wellston
Our team is ready to support your custom headwear projects, wholesale orders and OEM & ODM requirements.
Send Us a Message
Contact Information
Headquarters:
5/F, Block B, China Communications Plaza, Dong'an Subdistrict, Furong District, Changsha, Hunan, China
Phone:
+86 15377492581
Email:
allenliao@well-ston.com
Website:
www.well-ston.com
Response Time:
We normally respond to business inquiries within 24 hours.
Global Sales Offices
china
Building 1, No. 1, 6th Street, Daxing Road, Qiaoxing, Qiaotou Town, Dongguan City, Guangdong Province
china
Building 1, No. 1, 6th Street, Daxing Road, Qiaoxing, Qiaotou Town, Dongguan City, Guangdong Province
china
Building 1, No. 1, 6th Street, Daxing Road, Qiaoxing, Qiaotou Town, Dongguan City, Guangdong Province
Business Inquiries
Custom Headwear Projects:
allenliao@well-ston.com
Wholesale & Bulk Orders:
allenliao@well-ston.com
OEM & ODM Inquiries:
allenliao@well-ston.com
Frequently Asked Questions
What is your minimum order quantity?
For custom headwear, our MOQ is 50 pieces per style and color.
For selected in-stock products, the MOQ can start from 10 pieces.
Please contact us with your product, quantity and customization requirements for exact details.
How long does custom production take?
Custom samples normally take 3–7 days.
Bulk production normally takes around 20–30 days after sample approval, depending on order quantity, materials and customization complexity.
For urgent projects, please contact us to confirm the available production schedule.
What quality assurance processes do you have?
We follow the approved sample and confirmed specifications throughout production.
Our quality control process includes:
- Material and color checking
- Logo and embroidery inspection
- Size and craftsmanship inspection
- Quantity verification
- Final inspection before packing
Photos and videos can be provided before shipment, and third-party inspection is also supported.
What payment terms do you offer?
Payment terms depend on the order value, product type and customization requirements.
We support secure international transactions and Alibaba Trade Assurance for eligible orders.
Please contact our sales team for the payment terms applicable to your order.
Do you offer OEM/ODM services?
Yes. OEM & ODM customization is one of our core services.
We can support:
- Custom hat styles
- Fabrics and Pantone colors
- 3D and flat embroidery
- Printing and heat transfer
- Woven, embroidered and leather patches
- Custom closures and buckles
- Labels, sweatbands and inner tape
- Hang tags and custom packaging
Send us your logo, artwork or reference image and our team will help develop your custom headwear.
How do you handle shipping and logistics?
We support international shipping by express courier, air freight and sea freight.
Shipping methods can be arranged according to your order quantity, destination, delivery time and budget.
We can also provide export packing and shipping documents to help your order move smoothly from our factory to your destination.
Is the sample fee refundable?
Sample fees may be refunded or credited toward the bulk order after the order is confirmed, depending on the sample and project requirements.
What if there is a quality issue with my order?
If a confirmed quality issue is caused by our production, we will review the case and provide an appropriate solution such as replacement, rework or an agreed refund.
Please contact us with photos or videos within 30 days after receiving the goods.